We offer free shipping on all orders above 300 AUD for delivery within Australia.
JUTHO PROCESSING TIME
Pre-orders will require manufacturing time being a minimum of 10 business days, see current processing time here. The dispatch of your order happens as soon as the item is complete.
Orders sent to a destination outside Australia may be subject to local taxes and/or import duties at your own expense. All fees regarding local customs, including handling, duties and taxes, will be sent to you directly from the courier.
All order are fully traceable with your tracking I.D provided upon dispatch.
It costs $2.75 AUD (including GST) per $100.00 AUD of your parcel’s value. Please note that the value of your item is determined by its purchase price as detailed on the merchant’s invoice.
Extra Cover is available to items valued up to $5,000 AUD. It covers against loss, theft or damage of your parcel while being shipped by Australia Post.
Items valued over $2,500 USD will be subject to an additional customs clearance procedure in the USA, and in this instance ShopMate will provide you with a Shipper’s Export Declaration Form (SED) to complete.
We gladly accept returns. We offer you 14 days of return from the day you receive your package.
Returns are at your own expense.
If you wish to return your item(s), please follow the guideline below.
HOW TO RETURN ITEMS
1. All items must be returned unused with price tags and in original packaging.
2. Please return your package to:
C/O JULIE THORNBERG-THORSOEE
4 MORGAN STREET
WEST HINDMARSH SA 5007
3. Please note that the package must be sent directly to the address above, as we are not able to pick up your package at a parcel shop.
4. Once we have received and accepted the returned item(s), you will receive a refund within 10 working days. The refund will be transferred back to the credit card used for purchase.
5. The responsibility for the item(s) is yours until the item(s) has been delivered on the listed return address. For your own safety, please keep your postage receipt with tracking number until you have received your refund.
At the moment, we cannot offer exchanges. If a different size is required, please place a new order for the right one, or get in touch here.